Email Support Services

Email still remains to be a major communication pathway both B2B and B2C. People prefer its formality and simplicity. Each business today receives a giant load of emails originated from different resources that it becomes hard to go through them with individual focus, as necessitated by the company’s policy.

 

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The customers especially, who send emails expect prompt replies because they underestimate the bulk of the email received by the company every day. They demand attention exclusively and promptly. To relieve the companies who are going through the trouble of a giant, out of the hand inbox; Emenac Call Center Services proudly presents its Email Customer Support Services. Here’s a comparison between an in-house email support desk vs. how we make it better.

In House Email Support Services Emenac Call Center Services’ Email Support
 

Unorganized and always overflowing inbox

 

Organized inbox with every email dealt with just as it comes in.
 

Over worked, overwhelmed, email correspondent making a poor job of answering emails.

 

A trained & qualified email support team, diligently working to answer each email with care to brand image.
 

Same boring templates that discourages further communication.

 

Interactive and creative templates that encourage communication making customer feel cared for.
Poor Writing Skills

 

Skilled writing techniques that delight customers by matching the tone of query. Each word is used written to promote brand without being imposing.
Little or no follow-ups Continued follow-ups to keep the brand active in inboxes

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Competent in both technology and human resources, Emenac Call Center Services Email Support desk is the best option for your business to charm customers into higher retention rates. Our services are affordable and tailored designed to best suit the requirements of our clients. Call now at +1.888.909.2207 and we will tell you how you can use emails to encourage long-term customer loyalty.

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Call Center Services

With experience, comes perfection and Emenac Call Center Services happens to have them both. We have been lending our top notch infrastructure and flexible agents to a large number of clientele since 2003. We take great pride in providing multiple companies from across the world with an array of extra-ordinary facilities such as urgent call handling, overflow call handling and after hours call handling. We have a huge network of well-connected inbound and outbound telephone lines that operate on a 24/7 basis. Ranging from procedures such as telemarketing and email management to lead generation and social media management, we specialize in providing businesses of all kinds with an array of conveniences to help ease their burden. Emenac Call Center Services makes sure every single person is entertained anytime and from anywhere.

 

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You don’t have to bear the cost of setting up a call center and hire highly trained agents anymore. Emenac Call Center Services is known for having the best infrastructure, equipment and team to suit your demands. Our inbound and outbound call center is equipped with a variety of future-ready features such as three way calling, power dialing and intelligent reporting. Besides from having a team of industrially adept agents, Emenac Call Center Services also happens to have all the required equipment in order to provide your clients with the best customer support services. Whether it’s technical support, promotional dialing or after sales services, we happen to have the best facilities anyone can ever get. Our call center is known for maintaining a 90% service level making relationships stronger between you and your clients.

 

Outsourcing Call Centers

Outsourcing Call Centers is good but Choose a Well Reputed Call Center for Customer Support Services

A large number of call center jobs have been created in the past 20 years. Many small scale companies that couldn’t afford to purchase call center equipment and hire trained staff members started outsourcing their call center amenities with already established companies.

^9DA8D9F47868B972BC180028364167E5559C5393B6614320DF^pimgpsh_fullsize_distr.jpgAfter outsourcing with other companies, the cost of call centers significantly dropped but many businesses failed to realize the hidden cost. Many business entrepreneurs may have saved a fortune on setting up a call center, but what cost them the most was the quality of customer interactions. They came across a large number of complaints regarding language, accent, sound quality and proper attention. This not only affected the customer retention ratio, but also limited the number of new potential clients.

During the peak days of the outsourcing trend, more than 30 percent of the call center jobs were offshore. In the past few years, that number has come down after many cases of customer backlash were reported. Since the past few years, A substantial amount of companies have started providing in-house customer support services rather than depending on the outsource system because no one likes to see frustrated customers.

Maintaining Company Image Is Essential

These days, no customer approaches you without doing proper research and if they find out something negative about you on the internet, there is a good chance they’ll shift to some other company (probably your competitor). There are a few areas that need to be improved in order to maintain a positive caller experience and generate positive results.

A few areas that require the most attention to successfully run a call center consist of call center procedures, telephone network and call operators.

Telephone Network

In order to stay away from issues such as call drops, irritating on-hold music, system outages and confusing prompts, it is always better to purchase and check your equipment yourself. This will not only eliminate all sorts of communication gaps, but will also allow you to maintain a well-organized inbound and outbound telephone network.

 

Call Operators

As mentioned above in t^3A430891A46B4B83875DE1F6AAB3D0EE79A0C9D9B7E5FA0F37^pimgpsh_fullsize_distr.jpghe cable company incident when the conversation went viral, the main reason for the escalating matter was the call center agent who didn’t respect the customer and couldn’t handle the call professionally. There are many reasons for such incidents to prevail. Some of the prominent ones are lack of training, education and product knowledge. Inexperienced call center operator can cause collateral damage to any well-established call center service provider.

There are instances when call center agents are either underpaid or poorly trained which leads to bad communication and unhappy customers. In order to avoid all such inconveniences, it is always good to hire educated agents who could be easily trained. Lastly, it is also very important to appreciate them and compensate them whenever required and the productivity will automatically begin to improve.

 

Call Center Procedures

Call center procedures may differ from each other in terms of policies or service quality. Multiple companies have their own set of rules and regulations and all telephone operators are required to abide by them. In some cases, the rules might be understandable, but in other cases, a certain amount of changes are required.

For example in some cases, customer representatives are required to keep customers on hold until they have resolved a certain issue with the managerial staff. In situations like these, customers usually get frustrated and hang up calls. Customers should be the first priority of any call center and the delay in procedures should be avoided as much as possible. It is important to build your brand and image and providing the best customer support service is the best way of doing that. Any company’s reputation is at stake the moment you pick up a call, so always make sure to keep customers your first priority.