Call Center Services

With experience, comes perfection and Emenac Call Center Services happens to have them both. We have been lending our top notch infrastructure and flexible agents to a large number of clientele since 2003. We take great pride in providing multiple companies from across the world with an array of extra-ordinary facilities such as urgent call handling, overflow call handling and after hours call handling. We have a huge network of well-connected inbound and outbound telephone lines that operate on a 24/7 basis. Ranging from procedures such as telemarketing and email management to lead generation and social media management, we specialize in providing businesses of all kinds with an array of conveniences to help ease their burden. Emenac Call Center Services makes sure every single person is entertained anytime and from anywhere.

 

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You don’t have to bear the cost of setting up a call center and hire highly trained agents anymore. Emenac Call Center Services is known for having the best infrastructure, equipment and team to suit your demands. Our inbound and outbound call center is equipped with a variety of future-ready features such as three way calling, power dialing and intelligent reporting. Besides from having a team of industrially adept agents, Emenac Call Center Services also happens to have all the required equipment in order to provide your clients with the best customer support services. Whether it’s technical support, promotional dialing or after sales services, we happen to have the best facilities anyone can ever get. Our call center is known for maintaining a 90% service level making relationships stronger between you and your clients.

 

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Phone Order Taking (Inbound Sales)

Emenac Call Center Services has helped small businesses stabilize and large businesses expand and the main reason for that is our experience, commitment and dedication to make sure all your calls are answered with the same level of energy and compassion on a 24/7 basis. We know business can be tough sometimes therefore, we assign our team of highly trained professionals to make sure all your callers are entertained professionally that they can provide efficient phone order taking services. Emenac Call Center Services is known for having a well-connected call routing system that allows the entire call center network to never keep calls on hold. We specialize in handling urgent calls, overflow calls and after hours calls leaving behind no stone unturned. Let us handle your inbound calls while you focus on other more important things.

phone help desk.jpgA potential buyer these days never purchases a product or service until or unless he/she is 100% sure and confident about its usage and quality. This is the point where the trained and dedicated staff members of Emenac Call Center Services come into picture to make sure all your phone calls are answered in the best possible way. We know what it’s like to be swamped with heavy call inflows and that is why we have designed our infrastructure in a way that leaves no call go unanswered. Some of the features such as three way dialing, power dialing and intelligent reporting makes the phone order taking process even easier for us as well as your gratified clients. You don’t have to go through the hectic process of setting up a call center and hire trained agents, Emenac Call Center Services can take care of that area with complete ease and effectiveness.

 

WHY CHOOSE EMENAC CALL CENTER SERVICES?

“WE ADAPT THE NUMBER OF OUR AGENTS TO THE NUMBER OF CALLS YOU DIVERT TO US”

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If you are getting heavy load of incoming calls and are thinking about hiring more heads to better handle the calls? Engaging Emenac Call Center Services will prove to more effective and efficient move. Since it will save you the trouble to train new agents and give them office space not to mention the absenteeism and extra cost.  Emenac Call Center Services employs expert agents who will ensure the highest customer retention rate you have attained yet. We provide world-class overflow handling services to all sorts and sizes of businesses.

SERVICE THROUGH THE SUN’S CYCLE

Our agents in our offshore office will be working throughout the year regardless to conflicting time zones and holiday seasons.

HIGH FCR RATES

Our First Call Resolution rates are higher because of the expertise of our agents which naturally makes us achieve higher customer retention rates.

SECURE CORRESPONDENCE

Any information extracted from client or customers remains strictly confined to relevant authorities alone. Our latest technology eliminates any security leaks.

BUDGET EFFICIENT PRICING

We can adjust pricing to better fit your budget without compromising the quality of the service. We covet lasting terms over making profit.

FILE UPKEEP

We record information and keep files updated as desired by our customers. All records are preserved and backed up for future references.

MAINTAIN CALL RECORDINGS

All customer calls are recorded as they are attended so we can monitor the agent’s performance and we can extend those records to your business administration for any analysis of feedback or customer support service performance.

MINIMAL QUEUE TIME

Everybody hates hold times so we make sure your customers do not have to wait long before they are totally satisfied. We believe in spoiling your customers with best possible customer support.

MATCH HIGH CUSTOMER EXPECTATIONS

No issue of customer is taken lightly at Emenac Call Center Services. We continuously opt to maintain our lead position in market and make your brand stand out in competition. Customers today have come to expect customer support that will make them feel cared for long after closing a deal. We proud ourselves on our highest customer retention rates and service level.

EMENAC CALL CENTER SERVICES COMES WITH RANGE OF PACKAGES TO BETTER SUIT YOUR OUTSOURCING NEEDS

You can be a corporate giant or a small entrepreneur we will tailor our overflow answering service with varying pricing solutions as per your convenience. All business struggle while expanding and Emenac Call Center Services likes to create lasting relationships by helping business strengthen more than our profits so we are sure together we can come up with perfect business plan.

NOTHING BEATS EXPERIENCE

Emenac Call Center services has been a member of the corporate world for over a decade. Our operation is a perfect blend of weathered entrepreneurship techniques and modern technology. We will not claim that we can anticipate every situation in advance because there are always firsts but we have grown enough to anticipate most of situations and handle them with professionalism and human touch.

CALL CENTER AGENTS’ EMPOWERMENT

Emenac Call Center Services believes in empowerment of the call agents so we offer our agents trainings, incentives and flexible hours to counteract many challenges which are being faced by Call Center Industry. Our agent attrition rate is lowest because we retain employees by taking care of their physical and mental health and as a result our agents are enthusiastic, motivated to serve your customer with utter devotion as befits your brand image.