Phone Order Taking (Inbound Sales)

Emenac Call Center Services has helped small businesses stabilize and large businesses expand and the main reason for that is our experience, commitment and dedication to make sure all your calls are answered with the same level of energy and compassion on a 24/7 basis. We know business can be tough sometimes therefore, we assign our team of highly trained professionals to make sure all your callers are entertained professionally that they can provide efficient phone order taking services. Emenac Call Center Services is known for having a well-connected call routing system that allows the entire call center network to never keep calls on hold. We specialize in handling urgent calls, overflow calls and after hours calls leaving behind no stone unturned. Let us handle your inbound calls while you focus on other more important things.

phone help desk.jpgA potential buyer these days never purchases a product or service until or unless he/she is 100% sure and confident about its usage and quality. This is the point where the trained and dedicated staff members of Emenac Call Center Services come into picture to make sure all your phone calls are answered in the best possible way. We know what it’s like to be swamped with heavy call inflows and that is why we have designed our infrastructure in a way that leaves no call go unanswered. Some of the features such as three way dialing, power dialing and intelligent reporting makes the phone order taking process even easier for us as well as your gratified clients. You don’t have to go through the hectic process of setting up a call center and hire trained agents, Emenac Call Center Services can take care of that area with complete ease and effectiveness.

 

Phone Answering Services

Emenac Call Center Services happens to have a technically sound infrastructure with all the high tech gadgets and required amount of equipment to make the call center functional and serviceable in every way possible. As far as the agents are concerned, EMENAC CALL CENTER SERVICES is known for having a lineup of highly trained and experienced customer representatives who work tirelessly to assist customers in every way possible. We believe in providing your clients with nothing but the best services on a 24/7 basis. No matter where your customer is from or what kind of product you sell, our industrially adept agents always know the right things to say to your precious clientele.

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EMENAC CALL CENTER SERVICES has been assisting startups, established entrepreneurs and small teams with the best customer care service, technical support and live chat support for over a decade. Our team of loyal and dedicated staff members always make sure to provide your clients with the best solutions and conveniences. We not only help retain your potential customers, but also improve your business image. The 24/7 availability and commitment of our agents takes your business and its clientele towards positivity. Our agents provide end-to-end customer support services in the highest call quality.

Once you become an EMENAC CALL CENTER SERVICES client, no call goes unanswered or delayed. Our industrially adept agents provide you with flexible and stream-lined support services so that all your customers leave the phone satisfied.

We take great pride in ^4FA6CF869B7078210635E72A9500251BE7F2C6ADC15E388B76^pimgpsh_fullsize_distrmaintaining a 90% service level by having a well-established routing system. Our set up is specially designed to handle both outbound and inbound calls with complete efficiency. We believe in never letting your customers wait that is why we have a multi-channel system that is fully equipped with a network of well-connected telephone lines. We can provide you with the best call center services. Join hands with us and enjoy the endless conveniences.

WHY CHOOSE EMENAC CALL CENTER SERVICES?

“WE ADAPT THE NUMBER OF OUR AGENTS TO THE NUMBER OF CALLS YOU DIVERT TO US”

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If you are getting heavy load of incoming calls and are thinking about hiring more heads to better handle the calls? Engaging Emenac Call Center Services will prove to more effective and efficient move. Since it will save you the trouble to train new agents and give them office space not to mention the absenteeism and extra cost.  Emenac Call Center Services employs expert agents who will ensure the highest customer retention rate you have attained yet. We provide world-class overflow handling services to all sorts and sizes of businesses.

SERVICE THROUGH THE SUN’S CYCLE

Our agents in our offshore office will be working throughout the year regardless to conflicting time zones and holiday seasons.

HIGH FCR RATES

Our First Call Resolution rates are higher because of the expertise of our agents which naturally makes us achieve higher customer retention rates.

SECURE CORRESPONDENCE

Any information extracted from client or customers remains strictly confined to relevant authorities alone. Our latest technology eliminates any security leaks.

BUDGET EFFICIENT PRICING

We can adjust pricing to better fit your budget without compromising the quality of the service. We covet lasting terms over making profit.

FILE UPKEEP

We record information and keep files updated as desired by our customers. All records are preserved and backed up for future references.

MAINTAIN CALL RECORDINGS

All customer calls are recorded as they are attended so we can monitor the agent’s performance and we can extend those records to your business administration for any analysis of feedback or customer support service performance.

MINIMAL QUEUE TIME

Everybody hates hold times so we make sure your customers do not have to wait long before they are totally satisfied. We believe in spoiling your customers with best possible customer support.

MATCH HIGH CUSTOMER EXPECTATIONS

No issue of customer is taken lightly at Emenac Call Center Services. We continuously opt to maintain our lead position in market and make your brand stand out in competition. Customers today have come to expect customer support that will make them feel cared for long after closing a deal. We proud ourselves on our highest customer retention rates and service level.

EMENAC CALL CENTER SERVICES COMES WITH RANGE OF PACKAGES TO BETTER SUIT YOUR OUTSOURCING NEEDS

You can be a corporate giant or a small entrepreneur we will tailor our overflow answering service with varying pricing solutions as per your convenience. All business struggle while expanding and Emenac Call Center Services likes to create lasting relationships by helping business strengthen more than our profits so we are sure together we can come up with perfect business plan.

NOTHING BEATS EXPERIENCE

Emenac Call Center services has been a member of the corporate world for over a decade. Our operation is a perfect blend of weathered entrepreneurship techniques and modern technology. We will not claim that we can anticipate every situation in advance because there are always firsts but we have grown enough to anticipate most of situations and handle them with professionalism and human touch.

CALL CENTER AGENTS’ EMPOWERMENT

Emenac Call Center Services believes in empowerment of the call agents so we offer our agents trainings, incentives and flexible hours to counteract many challenges which are being faced by Call Center Industry. Our agent attrition rate is lowest because we retain employees by taking care of their physical and mental health and as a result our agents are enthusiastic, motivated to serve your customer with utter devotion as befits your brand image.

Emenac Affordable Call Center Services

EMENAC OFFSHORE PHONE ORDER TAKING SERVICES (INBOUND SALES)

Compete your business rivals with diverse workforce, modern technology and unique services provided by Emenac Inbound Call Center Services. We provide professional, well directed and well-focused handling of orders to your brand. Our Inbound Call Center delivers proper attention and necessary information to your customers. Our outsourcing call center offers proficient services to receive inbound call on your behalf. Outsourcing these inbound call center services to an expert call center will form a good bad image with live telephone call handled by experienced agent.

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WHAT IS TELEPHONE ORDER TAKING SERVICES AND WHY DO BUSINESSES NEED IT?

Today even average level companies are getting more business share than big brands, only because of our efficient telephone shopping services. Effective telephonic purchase services provide comfort and ease to your customers with maximum information provided by trained staff like product attributes, product specialty and advantages it offers. By outsourcing the call center services, your employees will be free to concentrate on number of other services. Offshore phone operator is cheap with diverse and most talented workforce available. It would be beneficial for your brand to get services of the most talented people, with less cost by getting economical Emenac Inbound Call center services.

Are you facing problems in operating both management and order receiving call center services or you have to take the headache of employing new professional staff at high cost to handle the order taking services? The only cure to all these ailments of your diseased brand is to outsource it to some professional offshore organization. Than your brand would be able to expand in a steady momentum. You will be able to work in well focused manner and reap more benefits with cheap cost. This will help you to tackle phone issues and complaint manage with increased number of customer flow.

Emenac inbound call center services provides professional services to take inbound call and providing comfort to the buyers. Our outsourcing call center have a team of master professionals in customer support while shopping. Inbound Call Centers hires people with diverse background, knowledge and interest meeting the multipronged questions of the customers. Our call center outsourcing will let you have proper research study on brand philosophy so that we communicate true image of your product while getting order and reduce the chance of dope of order. In addition to all this, we provide complete data backup, call recording and tracking system.

Our dedication to follow business ethics, commitment to serve more than expected and an attribute of uniqueness has made us a sole name in the customer support services industry. Delivery of services and barrier less communication, with provision of complete information to customer are our working principles. Contact us at +1.888.909.2207 to enhance the image of your brand.