Welcome & Feedback Calling

Maintaining customer loyalty and establishing good relationships is very important for businesses of all kinds and that is where Emenac Call Center Services comes into picture providing you and your gratified clients with the right kind of information in the most professional way possible. Welcome & feedback calling is a must especially when you’re attracting new clients and retaining existing clients. Our tech savvy inbound and outbound call center makes it easy for your businesses to maintain timely feedback calling and convincing welcome calls providing your business with the professional image that it deserves. We believe that any size or type of business has the potential to grow, all we need to do is allocate our resources efficiently. Emenac Call Center Services has been helping a large number of companies for more than 10 years and can help you grow and expand as well.

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Ranging from outbound survey calls to inbound welcome calls, Emenac Call Center Services happens to exceed in all such areas with flying colors. Emenac Call Center Services has been running successfully for the past many years and is still on the go to make business easy for you and your customers.  By lending our call center services and agents to you, we make sure all your clients are approached and entertained in the best possible manner. We know the importance of customers and always make sure that none of them goes unanswered. Our high-tech inbound and outbound telephone services and trained call center representatives helps attract a large number of potential clients for your business. We know the importance of expanding and growing and we happen to specialize in that area. We can help you by providing you with top notch welcome and feedback calling services.

Phone Answering Services

Emenac Call Center Services happens to have a technically sound infrastructure with all the high tech gadgets and required amount of equipment to make the call center functional and serviceable in every way possible. As far as the agents are concerned, EMENAC CALL CENTER SERVICES is known for having a lineup of highly trained and experienced customer representatives who work tirelessly to assist customers in every way possible. We believe in providing your clients with nothing but the best services on a 24/7 basis. No matter where your customer is from or what kind of product you sell, our industrially adept agents always know the right things to say to your precious clientele.

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EMENAC CALL CENTER SERVICES has been assisting startups, established entrepreneurs and small teams with the best customer care service, technical support and live chat support for over a decade. Our team of loyal and dedicated staff members always make sure to provide your clients with the best solutions and conveniences. We not only help retain your potential customers, but also improve your business image. The 24/7 availability and commitment of our agents takes your business and its clientele towards positivity. Our agents provide end-to-end customer support services in the highest call quality.

Once you become an EMENAC CALL CENTER SERVICES client, no call goes unanswered or delayed. Our industrially adept agents provide you with flexible and stream-lined support services so that all your customers leave the phone satisfied.

We take great pride in ^4FA6CF869B7078210635E72A9500251BE7F2C6ADC15E388B76^pimgpsh_fullsize_distrmaintaining a 90% service level by having a well-established routing system. Our set up is specially designed to handle both outbound and inbound calls with complete efficiency. We believe in never letting your customers wait that is why we have a multi-channel system that is fully equipped with a network of well-connected telephone lines. We can provide you with the best call center services. Join hands with us and enjoy the endless conveniences.

WHY CHOOSE EMENAC CALL CENTER SERVICES?

“WE ADAPT THE NUMBER OF OUR AGENTS TO THE NUMBER OF CALLS YOU DIVERT TO US”

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If you are getting heavy load of incoming calls and are thinking about hiring more heads to better handle the calls? Engaging Emenac Call Center Services will prove to more effective and efficient move. Since it will save you the trouble to train new agents and give them office space not to mention the absenteeism and extra cost.  Emenac Call Center Services employs expert agents who will ensure the highest customer retention rate you have attained yet. We provide world-class overflow handling services to all sorts and sizes of businesses.

SERVICE THROUGH THE SUN’S CYCLE

Our agents in our offshore office will be working throughout the year regardless to conflicting time zones and holiday seasons.

HIGH FCR RATES

Our First Call Resolution rates are higher because of the expertise of our agents which naturally makes us achieve higher customer retention rates.

SECURE CORRESPONDENCE

Any information extracted from client or customers remains strictly confined to relevant authorities alone. Our latest technology eliminates any security leaks.

BUDGET EFFICIENT PRICING

We can adjust pricing to better fit your budget without compromising the quality of the service. We covet lasting terms over making profit.

FILE UPKEEP

We record information and keep files updated as desired by our customers. All records are preserved and backed up for future references.

MAINTAIN CALL RECORDINGS

All customer calls are recorded as they are attended so we can monitor the agent’s performance and we can extend those records to your business administration for any analysis of feedback or customer support service performance.

MINIMAL QUEUE TIME

Everybody hates hold times so we make sure your customers do not have to wait long before they are totally satisfied. We believe in spoiling your customers with best possible customer support.

MATCH HIGH CUSTOMER EXPECTATIONS

No issue of customer is taken lightly at Emenac Call Center Services. We continuously opt to maintain our lead position in market and make your brand stand out in competition. Customers today have come to expect customer support that will make them feel cared for long after closing a deal. We proud ourselves on our highest customer retention rates and service level.

EMENAC CALL CENTER SERVICES COMES WITH RANGE OF PACKAGES TO BETTER SUIT YOUR OUTSOURCING NEEDS

You can be a corporate giant or a small entrepreneur we will tailor our overflow answering service with varying pricing solutions as per your convenience. All business struggle while expanding and Emenac Call Center Services likes to create lasting relationships by helping business strengthen more than our profits so we are sure together we can come up with perfect business plan.

NOTHING BEATS EXPERIENCE

Emenac Call Center services has been a member of the corporate world for over a decade. Our operation is a perfect blend of weathered entrepreneurship techniques and modern technology. We will not claim that we can anticipate every situation in advance because there are always firsts but we have grown enough to anticipate most of situations and handle them with professionalism and human touch.

CALL CENTER AGENTS’ EMPOWERMENT

Emenac Call Center Services believes in empowerment of the call agents so we offer our agents trainings, incentives and flexible hours to counteract many challenges which are being faced by Call Center Industry. Our agent attrition rate is lowest because we retain employees by taking care of their physical and mental health and as a result our agents are enthusiastic, motivated to serve your customer with utter devotion as befits your brand image.