“WE ADAPT THE NUMBER OF OUR AGENTS TO THE NUMBER OF CALLS YOU DIVERT TO US”
If you are getting heavy load of incoming calls and are thinking about hiring more heads to better handle the calls? Engaging Emenac Call Center Services will prove to more effective and efficient move. Since it will save you the trouble to train new agents and give them office space not to mention the absenteeism and extra cost. Emenac Call Center Services employs expert agents who will ensure the highest customer retention rate you have attained yet. We provide world-class overflow handling services to all sorts and sizes of businesses.
SERVICE THROUGH THE SUN’S CYCLE
Our agents in our offshore office will be working throughout the year regardless to conflicting time zones and holiday seasons.
HIGH FCR RATES
Our First Call Resolution rates are higher because of the expertise of our agents which naturally makes us achieve higher customer retention rates.
Any information extracted from client or customers remains strictly confined to relevant authorities alone. Our latest technology eliminates any security leaks.
BUDGET EFFICIENT PRICING
We can adjust pricing to better fit your budget without compromising the quality of the service. We covet lasting terms over making profit.
We record information and keep files updated as desired by our customers. All records are preserved and backed up for future references.
MAINTAIN CALL RECORDINGS
All customer calls are recorded as they are attended so we can monitor the agent’s performance and we can extend those records to your business administration for any analysis of feedback or customer support service performance.
MINIMAL QUEUE TIME
Everybody hates hold times so we make sure your customers do not have to wait long before they are totally satisfied. We believe in spoiling your customers with best possible customer support.
MATCH HIGH CUSTOMER EXPECTATIONS
No issue of customer is taken lightly at Emenac Call Center Services. We continuously opt to maintain our lead position in market and make your brand stand out in competition. Customers today have come to expect customer support that will make them feel cared for long after closing a deal. We proud ourselves on our highest customer retention rates and service level.
EMENAC CALL CENTER SERVICES COMES WITH RANGE OF PACKAGES TO BETTER SUIT YOUR OUTSOURCING NEEDS
You can be a corporate giant or a small entrepreneur we will tailor our overflow answering service with varying pricing solutions as per your convenience. All business struggle while expanding and Emenac Call Center Services likes to create lasting relationships by helping business strengthen more than our profits so we are sure together we can come up with perfect business plan.
NOTHING BEATS EXPERIENCE
Emenac Call Center services has been a member of the corporate world for over a decade. Our operation is a perfect blend of weathered entrepreneurship techniques and modern technology. We will not claim that we can anticipate every situation in advance because there are always firsts but we have grown enough to anticipate most of situations and handle them with professionalism and human touch.
CALL CENTER AGENTS’ EMPOWERMENT
Emenac Call Center Services believes in empowerment of the call agents so we offer our agents trainings, incentives and flexible hours to counteract many challenges which are being faced by Call Center Industry. Our agent attrition rate is lowest because we retain employees by taking care of their physical and mental health and as a result our agents are enthusiastic, motivated to serve your customer with utter devotion as befits your brand image.